These Terms and Conditions govern the use of the Makeseum website and the purchase of custom 3D printing, design, reverse engineering, and related services offered by Makeseum.
The services and products on this website are offered by Makeseum Ltd. as the contracting trader.
Makeseum may offer, depending on the project, one or more of the following:
The website allows customers to request quotes, upload files, configure production options, and place orders remotely. The exact order flow may vary depending on whether the project is automatically quoted or manually reviewed.
These Terms apply both to consumers and business customers, but mandatory consumer-protection rules apply only where the customer is legally acting as a consumer.
For self-service and uploaded-file orders, the customer remains responsible for the correctness, legality, and suitability of the files and specifications submitted.
Makeseum is not responsible for errors that result directly from incorrect, incomplete, or unsuitable customer-supplied files or instructions.
Prices for products and services are shown through the website interface, in quotes, or in written communication depending on the type of project. Delivery charges are normally shown separately.
Makeseum may require advance payment, full payment, or staged payment depending on the product, service, or project scope. Available payment methods are shown on the website or during checkout.
Where a quoted or configured order changes because the customer changes files, quantities, materials, finishes, deadlines, or scope, Makeseum may update the price accordingly before proceeding.
Custom manufacturing decisions may involve technical judgment. Unless otherwise agreed in writing, Makeseum may determine the most appropriate production approach for the order.
Minor visual or process-related variations that do not materially affect the agreed function, material category, or overall specification may occur as part of custom manufacturing.
Delivery methods, shipping price, and dispatch timing are governed by the order details, the selected courier service, and the destination country or region.
The customer must check that the recipient name, phone number, address, and selected pickup point are correct. Makeseum is not responsible for delays or failed delivery caused by incorrect customer-provided data.
Further practical information about shipping methods and delivery charges is available on the Payment and Delivery page.
Nothing in these Terms limits mandatory rights granted to consumers under applicable Bulgarian or EU law.
Questions about complaints, delivery damage, defects, refunds, and withdrawal should be handled under the practical procedures described on the Returns and Complaints page.
Where these Terms conflict with mandatory consumer-protection law, the mandatory legal rules prevail.
Makeseum may refuse any order or project that is unlawful, unsafe, abusive, technically inappropriate, or inconsistent with its internal risk policies.
The customer is responsible for ensuring that uploaded files, drawings, trademarks, models, and other materials may lawfully be used for the requested project and do not infringe third-party rights.
Unless otherwise agreed in writing, submitting a file or project to Makeseum does not transfer ownership of the customer’s intellectual property to Makeseum.
Makeseum retains rights in its own website content, branding, internal production know-how, and any original materials created by Makeseum unless otherwise expressly agreed.
These Terms are governed by the applicable laws of the Republic of Bulgaria, subject to any mandatory protections that apply to consumers under Bulgarian or EU law.
The parties should first try to resolve disputes amicably. Consumers may also contact the Bulgarian Consumer Protection Commission or another competent authority where applicable.
These Terms are intended as a practical contract summary for Makeseum’s website and services. They do not replace mandatory legal rights or project-specific written agreements.